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ROLE As a Store Director, you will be responsible for promoting brand engagement and loyalty to customers, in particular by building strong relationships with top clients, in order to drive business and meet the store goals. You will represent the company in all you do and be a proactive sales professional. You will have oversight of all processes in store and guarantee compliance with all procedures set by the Headquarters to ensure the store runs effectively and efficiently. MISSION Attract, develop, retain, and engage both clients and team members Demonstrate sales leadership for team members by playing an active role on the shop floor and building relationships with clientsImplement action plans to achieve general targets and P&LDefine targeted quantitative and qualitative goals and ensure they are achievedCommunicate high quality relevant feedback and analysis to HQ and team membersAwareness and sensitivity to your business environment, with up to date knowledge on market trends and competitorsFoster and maintain a positive work environment through open communication in order to motivate and engage the teamEnsure professional growth and training of team members with a through continuous coaching and developmentCreate development plans for sales staff and management in order to drive performanceBuild a network who have an impact on local and international luxury business in order to promote customer loyalty, especially with top clientsEnsure the store atmosphere upholds brand imageMaintain team behaviors and store appearance that are consistent with the standard of Saint Laurent service, image and valuesEnsure all delicate situations regarding customer complaints and the overall sales process are dealt with accordinglyEnsure that all the processes are in compliance with legal, safety and internal requirementsChallenge current processes to ensure efficiency and effectivenessSupervise warehouse stock and verify that it is in line with the store’s sales potential, by liaising with Merchandising Retail Director accordinglyManage inventory activities taking into account related inventory results in collaboration with Back Office operationsOptimize stockroom management in order to make processes as efficient as possible in collaboration with the Back Office operationsPROFILE 3 - 5 successful years of experience in a managerial roleSignificant experience in the sale of luxury goods or retailAdaptable, transparent, dynamic and curios in your approachHigh sensitivity to customer experience, engagement and loyaltyExceptional persuasiveness and interpersonal skillsAttention to detail and highly organisedWillingness to be involved in an innovative projectsEfficiency in Microsoft Works (Word, Excel, PowerPoint)Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

PURPOSE OF THE POSITION A Client Advisor contribute actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards. MISSIONS & RESPONSIBILITIES Provide an outstanding client and after-sale service to all visitors and clientsShow passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requestsCultivate a robust client portfolio to secure a proactive and growing businessDrive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approachKnow how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion cultureShow a transparent and genuine attitude with the client and create a unique connection with themCommunicate in a professional and authentic way, with clients and colleaguesEffectively use all the available tools to optimize business opportunitiesProactively support the front and back-of-house teams, their achievements and ultimately the overall team spiritAdhere to all company policies and operational procedures and follow themPROFILE A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitalityHave personal taste and passion for the fashion culture, like to create personalized looksHave a natural business mindset and an entrepreneurial spiritOpen-minded and looking for a company valuing audacity and authenticityStrong team spirit to achieve common goalsAt ease with using tools and applications, learns fast with new technologiesMotivation to work in a fast-paced environment, able to multitask & prioritizeProactive, enthusiastic, & with a problem-solving attitudeExcellent written, oral & listening skills, in English and local languageEmbrace change and see it as an opportunity to grow and developSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.